FAQ

I am here to help make your online art purchasing experience a total success....  If you cannot find the answers to any questions you may have below, please contact me through the website and it will be my pleasure to answer your questions directly and solve any issues as quickly and conveniently as possible.   I look forward to working with you to bring quality artwork into your home and working environment...   

- Currency:  All pricing in Swiss Francs

- Returns:  30-day money back guarantee if you are not totally satisfied with your purchase.  No questions asked. The artwork must be returned in the original packaging, undamaged.  Return shipping cost at customer’s expense; customer must insure artwork for return.

-Shipment arrives damaged:  If your painting arrives and the box is damaged, please contact me immediately via the website to let me know.  Before opening the package, YOU MUST PHOTOGRAPH the damaged package.  You may open the package to see if the work has been damaged (hopefully it is only superficial) but if the painting or print is damaged, please photograph the damaged artwork.  NOTE:  Every original work of art is photographed before and after it is packaged and before it is sent to you, for insurance purposes.  All of my original artworks are insured for transportation.

  

-Shipping Fees: All shipping fees are pre-calculated for Canada and U.S.  All other countries will need to contact me directly through the website to arrange shipping fees.  All foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.  

- Shipping:  All works of art are insured for shipping to client.  Tracking numbers will be supplied for every shipment. Each work of art is shipped separately even if multiple paintings are ordered, with the exception of small packages, if requested.

-Custom Orders:  Custom orders are welcome. Please contact me via the website and I will be happy to discuss your personal needs for the artwork you envisage.  

-Commission Work: I welcome working with customers to create unique and creative work that is specific to your needs. Please contact me via the website to discuss any ideas you have regarding commission works. This has been very successful in the past, with unique and personalized artworks being created.  A non-refundable deposit is required, but if you are not totally satisfied with the completed work, a full refund minus the deposit will be issued.  Your total satisfaction is my goal.  We should all live with artwork we love.